During a recent interaction call with the team at Epiance Software, including Swetha Iyer (Head of Marketing) and Sunil Karumbiah (Sr. Manager – Product Management), I gained valuable insights into Epiance Software’s Epiplex Task Mining platform.
In today's hyper-competitive business landscape, operational efficiency is the key differentiator. Companies that streamline processes, eliminate bottlenecks, and optimize workflows gain a crucial edge. However, achieving operational excellence is easier said than done, especially in large, complex organizations with distributed processes. This is where task mining and process intelligence solutions, such as Epiance's Epiplex platform, can be game changers.
At its core, Epiplex revolutionizes how enterprises approach process optimization and automation. The platform's foundation is its powerful data capture technology, which surpasses mere screen recording or user activity tracking. Epiplex captures an extremely rich depth of data during user interactions, including details such as application control names, URLs, dialogue boxes, and shortcut keys used. This rich data set fuels Epiplex's AI-driven process mining, discovery, and automation capabilities.
One of Epiplex’s key use cases is providing unprecedented visibility into workforce productivity and operational inefficiencies. Through intuitive dashboards, managers can gain insights into productive versus non-productive application usage, idle times, and process bottlenecks at a user, team, or enterprise level. However, Epiance takes it a step further by leveraging machine learning models to intelligently benchmark operations data, identify skill gaps, and provide clear recommendations for improving workforce productivity.
By analyzing the captured user data trails, Epiplex automatically generates detailed, visualized process flows, complete with every step, variation, exception, decision branch, and more. This level of visibility is invaluable for companies looking to analyze, optimize, and standardize processes across teams, regions, or even globally. The ability to benchmark processes and identify best practices is also a game-changer for consulting firms and process transformation initiatives.
By leveraging advanced AI and Natural Language Processing (NLP) models, Epiplex automates the creation of comprehensive process documentation, including Standard Operating Procedures (SOPs), Business Requirement Documents (BRDs), training guides, and eLearning modules. These documents are automatically generated from the captured data, saving hundreds of hours of manual effort. This captured data seamlessly converts into automation scripts, facilitating a smooth pipeline from process discovery to optimization to automation. This enables enterprises to rapidly translate operational insights into tangible efficiency gains.
The impact of Epiance's process intelligence capabilities is already evident across industries. A global management consulting firm has leveraged Epiplex's flexibility for comprehensive process analysis and benchmarking projects. A leading insurance company increased productivity by identifying and addressing bottlenecks through Epiplex's insights. Healthcare providers optimized IT processes by analyzing application usage across distributed teams. As enterprises double down on digital transformation and operational excellence initiatives, task-mining solutions are poised to play a pivotal role. By unlocking the power of process intelligence, enterprises can gain a competitive edge, streamline operations, and drive sustainable growth.
Author: Pranjal Singh, Principal Industry Analyst At Quadrant knowledge Solutions
Originally published in Quadrant Solutions - Blogs